In the heart of Brevard County, Florida, Health First Health Plans has once again demonstrated its commitment to excellence in customer service. For the second year running, the organization has earned the prestigious J.D. Power 2026 Customer Service Certification a testament to its dedication to providing an outstanding customer service experience through phone support.
This certification is not just a badge of honor but a reflection of the hard work and professionalism exhibited by the Health First Health Plans team. It underscores their ability to address benefit plans, claim inquiries, and preventive care with remarkable efficiency and compassion.
Setting the Standard in Customer Service
Jamie Forrest, President of Health First Health Plans, expressed pride in the team’s achievement. “This recognition reflects the exceptional dedication, professionalism, and compassion our associates bring to every member interaction,” Forrest stated. “Whether assisting members over the phone to resolve complex issues or continuously improving our processes, this steadfast commitment is what makes recognition like this possible.”
The certification process is rigorous, involving a thorough evaluation of day-to-day operations and an extensive survey completed by members. Health First Health Plans members were surveyed about their satisfaction with recent customer service call center interactions, evaluating aspects such as timeliness of resolution, promptness in getting to a representative, representative knowledge, courtesy, and concern.
A Legacy of Excellence
Launched in 1996, Health First Health Plans has a long-standing reputation for providing high-value, low-cost health plans. With a network of over 5,500 providers and 43 hospitals throughout Central Florida, the organization is well-equipped to manage the diverse needs of its members. Health First Health Plans offers a variety of health insurance plans for individuals and families, both on and off the Marketplace exchange, ensuring easy access to care and plans that fit every budget, wellness goal, and lifestyle.
The organization’s commitment to excellence is further evident in its 4.5 Star rated Medicare program. The Medicare program rates all health and prescription drug plans based on a plan’s quality and performance, with performance summary star ratings assessed each year.
Recognizing Outstanding Performance
The J.D. Power Certified Customer Service Program is a highly coveted recognition offered by J.D. Power, a trusted and credible source in the field of customer satisfaction and performance evaluation. The certification is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.
For more information about the J.D. Power Certified Customer Service Program, visit /awards.
